About Us

Major Systems upgrades are coming to AHFCU!

We are working hard to improve the way we do business, as a result a brief interuption to service will take place the weekend of March 31-April 4, 2017. Below you will find helpful information to all your questions related to our coming enhancements.

Our conversion process will begin after the close of business on Friday, March 31, 2017, and will continue until the open of business Tuesday, April 4, 2017.

During this time, all AHFCU branches will be closed and many credit union Services will be unavailable. Please Note the following to make plans accordingly.

What you WILL NOT be able to do during this period:

  • Use any AHFCU branches; all locations will be closed
  • Access your account(s) or complete any transactions through online banking, AHFCU Mobile Apps, or bill pay
  • Bank by phone on AHFCU's Stat Line
  • View your account balance(s) via ATM's

What you Will be able to do:

  • Use your AHFCU credit & debit cards
  • Make deposits/withdrawals via ATM's
  • Access ahfcu.org (you will not be able to log in to your account)

All services will again be available, and our Long Beach branch re-open for regular business, Tuesday, April 4, at 9:00 a.m.

FAQ's

 

Conversion Communications:

 

What do you need to do to prepare?

Because a number of services will be unavailable during this conversion period, it's very important that you look ahead. We recommend that you schedule your normal online activities (set up bills to pay, check balances, schedule transfers, etc.) before 1:00 p.m. pacific standard time on Friday, March 31.

If you need to speak with a AHFCU representative about a pressing matter, please do so before the close of business March 31; they will be unavailable to speak with you again until Tuesday, April 4.

This type of conversion is a major undertaking for any financial institution, but its short-lived inconvenience will be well worth the effort for years to come. Thank you for your patience and cooperation as we make this very important transition!

Will the credit union be secure during this process?

Yes. As always, every precaution will be taken to ensure the security of all members, their account information and records while we implement the new systems.

What should I do to prepare?

You should have to do very little. Schedule your normal online activities (set up bills to pay, check balances, etc.) before 1:00 p.m. pacific standard time, Friday, March 31. Becuase many of our services will be unavailable after we close Friday, March 31, until we re-open Tuesday, April 4, we recommend that you look ahead regarding any financial matters and take care or any business before the close of business Friday, March 31.

Consider this conversion period much the same way you would a federal holiday that falls on a Monday.

How can I be sure that my account information will be transferred correctly to the new system?

We've been working within our new system in a test environment for several months. All your data has been verified, balanced, tested and reviewed to ensure accuracy.

Will my statements remain the same?

Yes, the formating will remain the same as much as possible. For those members recieving e-statements/notices you can expect to see a new and improved page to access all your statements going forward.

Will my AHFCU debit/credit card still work?

Yes, Your AHFCU debit and credit card will still work as usual.

What if I loose my debit or credit card during this conversion period?

You will still be able to report a lost or stolen debit/ATM card or credit card as you would normally. To report a debit/ATM card as lost or stolen please dial (562) 933-0370 ext 45559. For credit cards please dial (562) 933-0370 ext 45557. Your previous card will be canceled, and you will be issued a new card.

Will my direct deposit be accepted on Friday, March 31?

Yes, if you're due to be paid on Friday, March 31, your paycheck/direct deposit will be accepted as usual.

Will I be able to use mobile deposit in the AHFCU App?

No, During the conversion weekend AHFCU will be implementing a new application for download to provide our members with a new and enhanced experience. The new app will be active for use on April 4th. 

Will AHFCU ATMs work? Will they accept deposits or allow withdrawls during this time?

Yes, deposits and withdrawals will work as usual during this period; however, deposits may not be available until Monday, April 3rd. Also you will not be able to perform balance inquiries.

Will online transfers between accounts be available?

No, This service will not be available from 1:00 p.m. pacific standard time, Friday, March 31 through Monday April 3rd. Transfers you have scheduled ahead of time to run on Monday, April 3rd will be run sometime before we re-open on Tuesday, April 4th.

Will my automated payments go through?

Yes, ACH transactions will be posted based on settlement dates provided by the companies. EXAMPLE: If your payroll is normally received early and is set to post on April 2, it will be posted the morning of April 2, not the evening of March 31. Authorized debit card payments and Bill Payments will continue to function normally as well.

How will I log into Home Banking?

On Tuesday April 4th you will be able to log into your all new Home Banking site for the first time, to do this it will require your registration as a first time user. In order to ensure your access please have the following information available:

  • Account Number
  • Email Address
  • Social Security Number
  • Date of Birth

Your Temporary User ID Will Be Your Account Number.

How do I access the Statline (24/7 audio banking)?

On Tuesday April 4th you will be able to access the Statline again. If you have the (844) 472-4328 number saved as a contact please be sure to update to (844) IS-AHFCU or (844) 472-4328. You will be required to register your account as a first time caller, to do so please have the following information available:

  • Account Number
  • Last 4 digits of the primary account holders social security number
  • Any other account numbers you would normally access

What about my bill payment payees?

For the members usine bill payment services we were unable to bring your prior payees into our new and enhanced bill payment platform. A seperate mailing will be sent to discuss this change and how we are hoping to be able to accomodate our members through this transition.

Can I redeem my Purchase Rewards?

For members participating in purchase rewards program, action will be required to redeem/activate any offers prior to March 31, 2017. In order to ensure that you can take advantage of all offers please activate your rewards offers prior to 1:00 p.m. pacific standard time. Rewards redeemed during the month of March will be paid at the end of April!

 

  • Equal Housing Lender