Security

Security

Our goal is keeping your information safe and secure. Below are a few frequently asked questions and a few tips about security.

Q. What type of security does AHFCU internet banking use?
A. AHFCU internet banking uses an integrated security system to protect your account data from exposure to unauthorized persons. This system is a three-tiered security structure that governs a unique aspect of your AHFCU internet banking session.

Q. Can anyone from the "outside" access the AHFCU internet banking database?
A. At no time does any unauthorized person have access to AHFCU's internet banking database via the internet. Any and all request for data must pass through a validation center. Each request and answer is logged at each stop through the firewall. Additionally, any suspicious activity is logged and causes an alarm. You should never give anyone your PIN or Password. Please keep this information in a safe place, away from your computer.

Q. What is Encryption?
A. Encryption occurs for all information going to and from you and AHFCU internet banking. Plainly stated, encryption is "scrambling" your information. Encryption takes text and numbers and scrambles them into numerical nonsense before transmitting across the internet. This process uses keys to translate the "scrambled" nonsense back into usable datA. There are billions of potential keys and a different one is used for each online session with AHFCU internet banking. The key to be used is established when the online connection is made between your computer and AHFCU internet banking.

Q. Is my personal account secure?
A. Your personal account also has an additional layer of security surrounding it�your user name and password. These individual codes are specific to your individual account only. Additionally, the AHFCU internet banking system will automatically lock your access to your account should a number of unsuccessful attempts to access your account be made.

Q. What type of encryption does AHFCU use?
A. AHFCU uses 128-bit encryption otherwise known as domestic grade encryption. The use of this encryption gives us 309,485,009,821,345,068,724,781,056 possible key combinations.

Security Tips

If you receive a suspicious call, email or text:

Never give your personal information unless you initiated the call and know the company/representative you are speaking to. AHFCU will never contact you to verify your PIN, Social Security Number, Password, or to activate a card.

Create a strong password:

Use at least seven Characters, the more characters the better! Include upper and lower case letters and include numbers.

If you receive a suspicious email:

Forward the email directly to reportphishing@anitphishing.org.

Learn about Identity theft:

Visit the Federal Trade Commission website at www.ftc.gov.

Monitor your credit report:

You can request a copy of your credit report for free each year at www.annualcreditreport.com. If you see any suspicious accounts contact the respective bureau immediately.

Experian: 1-888-397-3742

Equifax: 1-800-685-1111

Transunion: 1-800-916-8800

Install antivirus and antispyware software and keep it up to date.

Download and install all recommended security updates for your system.

Security Travel Tips

Fraud is a global problem and is prevalent in the use of cards. AHFCU takes proactive steps to protect cardholders as much as possible against fraudulent use of their card(s). When planning a trip, please notify us of the specific travel information such as; date of departure and date of return, a valid telephone number where you can be reached during your travel. With this information we will be able to allow you to use your card(s) while on travel.

Be sure to check the expiration on your card before leaving on travel to ensure it will not expire while on your trip.

While we do everything we can to ensure the use of your AHFCU card(s) it is always a good idea to have another source of payment with you as a backup.

Contact AHFCU immediately if your card is lost or stolen at (888) 488-9105.

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