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A Letter from Flo

Hi there! My name is Ms. Nightingale but my friends call me Flo. I work at Allied Healthcare Federal Credit Union in the call center department. Believe it or not, I’m a digital assistant powered by artificial intelligence designed to help you find answers to your Allied questions. Put simply, I like helping people get what they need from the credit union.

I’m pretty new here but I can do a lot of things. The people I work with in the call center are dedicated professionals that help members with complicated matters like loan questions and fraud reporting. Serious stuff that requires the kind of expertise and helpfulness only they can provide. For practically everything else, I’m your girl. I can do lots of what a teller at one of our branches can do but you can call me at any time from wherever you happen to be.

Here’s just a short list of the things I can help with:

  • Checking your balances
  • Viewing your statements
  • Balance inquiries
  • Recent transactions
  • How to open an account
  • How to register for online banking
  • Product questions
  • Finding your nearest branch or ATM
  • Hours of operation
  • Sending money
  • Finding routing and transit numbers

I even have text capabilities to forward requested information directly to your phone!

I’m here to help with the simple things that represent what members need most of the time and to let my human colleagues handle the really complicated stuff.

If you call me and use my services, you’ll save time and get your banking done from the convenience of your phone 24/7. Plus, I’m fun to talk to if I do say so myself.


So give me a call at 562-933-0370 or 888-488-9105 if you have a question or a task about Allied Healthcare Federal Credit Union. It’s my absolute pleasure to serve you.

Talk to you soon.


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