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Have questions about your accounts or how a product or service works? You’re in the right place! We’ve put together a list of our members’ most frequently asked questions. If you are still unable to find the answer you are looking for, please contact us.

Accounts

Yes! Your deposits are insured to at least $250,000 by the National Credit Union Administration (NCUA), an agency of the federal government.

Once you have changed your name with Social Security, the DMV or a recorded marriage/divorce certificate has been obtained. Simply bring in the original document and your name on the account will be changed.

You can update your address through the “Stat Chat” secure support option in online banking, by calling us at (562) 933-0370 or in person at any branch.

If you discover that your checks have been lost or stolen, please contact us at (562) 933-0370.

Personal checks can take between 7 to 10 business days. Rush deliveries are available at a nominal fee.

You will want to provide the following information to the originator of the wire transfer:

  • Corresponding Bank: Catalyst
  • ABA/ Routing Number: 311990511
  • Credit To The Account Of: Allied Healthcare Federal Credit Union
  • Account Number: 322276868
  • Final Credit To/ Reference: Your Name & Account Number

AHFCU Debit/Credit Mastercard

Yes, as long as he/she is a joint owner on the account.

You can change your PIN anytime by calling (877) 746-6746 or visiting our Long Beach Memorial Office during normal business hours.

If you believe that any of your AHFCU cards have been lost or stolen, please the numbers below immediately.

  • Lost Stolen Card (800) 682-6075

To file your dispute Monday-Friday during our normal business hours, please call (562) 933-0370 option.

To Activate a Debit or Credit Card please call:

(800) 411-6390

You may mail your Credit Card payments to us directly at:

P.O. Box 93124, Long Beach, CA 90809

Credit card statements will now be combined with your monthly account statements beginning November 30th, 2017.

Automatic Payments to AHFCU credit cards can be established by the following methods:

Automatic Transfer:

You can complete an “Automatic Transfer Request” form with a Member Service Representative to transfer from your existing AHFCU accounts. Request can be completed by calling us at (562) 933-0370 or visiting your nearest branch location. Payment options include payoff statement balance monthly, minimum monthly payment, fixed monthly payment.

Automatic Withdrawals:

Schedule automatic payments from a non AHFCU account by completing an “ACH Authorization” form with a Member Service Representative. Request can be completed by calling us at (562) 933-0370 or visiting your nearest branch location. Payments options include minimum monthly payment and fixed monthly payments.

Online Transfers:

You may transfer your payments to your account through our home banking page at anytime. You may also schedule re-occurring fixed weekly, biweekly, semi monthly and monthly payments to your account.

Bill Pay:

Payments can be to the following address:

P.O. Box 93124, Long Beach, CA 90809

24/7 cardholder support is provided for assistance with declined transactions by dialing (888) 526-0404.

You can always review your account history online within home banking or by calling our automated telephone at (844) 472-4328 and select your credit card account.

Online Banking

First time users can review our login instructions by clicking here.

Your password may not be working if you had three or more invalid attempts, or you have gone without a valid login within the last 30 days. Please select the “Forgot Password” link or call us at (562) 933-0370 Mon-Friday during normal business hours.

Yes. Log in to Online Banking and select “My Profile”, then “Change” next to the password or user ID field.

Yes. Log in to Online Banking and select the “Support” option, from here you can select “Secure Chat” to send us your new mailing address.

In order to receive your statements online you must be enrolled in e-statements. To register for e-statements click here.

Statements are archived from the date of enrollment going forward including all applicable tax documents that relate to the account. Simply log in to Online Banking, hover your cursor over the “Additional Services” menu option and select “Products & Services”. Then select “Enter” and a new page will load with your statements available for viewing.

Membership

A credit union is a not for profit financial cooperative that is formed by people with a common bond. Credit unions are owned and operated by the members it serves. Members of credit unions pool their assets to provide loans and other financial services to each other.

If you are an employee, family member, retiree of one of the companies found here, you are also eligible for membership.

Yes. A minimum deposit of $10 and a one-time membership fee of $10 is required to open a savings account and establish your membership at AHFCU.

If you would like to have your employees enjoy the benefits of credit union membership as part of your employment package simply complete the SEG application and return to us.

Questions about the application, contact us by email, or phone at (562) 933-0370.