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Introducing Flo

Flo is an AI (artificial intelligence) powered digital assistant that can answer questions, help you find resources on our website, provide account information, facilitate transactions and more.

What can Flo help you with?

Like her namesake Florence Nightingale, Flo is here for you. Simply ask Flo a question and you’ll get an answer right back. Here are just some of the things Flo can help with:

  • How to open an account
  • How to register for online banking
  • Product questions
  • Finding your nearest branch or ATM
  • Hours of operation
  • Sending money
  • Checking your balances
  • Viewing your statements
  • The loan application process
  • Balance inquiries over the phone
  • Text capabilities to forward requested information directly to your phone

Why Use Flo?

At Allied, we are committed to your financial healthcare for life. That means leveraging the newest innovations and providing our members a variety of options for how they communicate with us. Flo offers the quickest, most efficient way to get answers from us over the phone.


We aim to assist our members in the quickest and most efficient manner. Flo will be able to provide support for general questions 24/7.

Flo is able to accurately respond to many different questions and is constantly learning to answer more questions to better serve our members’ needs.

Interactions with Flo are secure by using the latest encryption technology. Our team continuously monitors for potential security vulnerabilities.

Flo is available for your convenience 24/7.

Flo is a complimentary virtual assistant offered by AHFCU to enhance our member experience.

Flo is only able to understand and respond in English.

Yes, Flo will have additional capabilities in the coming months as well as a dedicated team that will look at opportunities to improve and enhance Flo’s features.

Yes! Flo can direct you to the online membership application to become a Allied Member.

Depending on your request, Flo may ask for additional information to best answer your questions. This may include authentication questions.

Flo can direct you to the department that your application is associated with, but cannot provide you with status updates at this time.

Yes, if Flo cannot answer your question, you will be given the option to call or chat with a member service representative.

Yes, when you use Florence to view any personal account information, you will be asked for your account number and the last four digits of your social security number or debit card or credit card number.

Conversations are recorded for training purposes.

If you prefer not to use Flo, you can speak to a representative by following the prompts.

Yes, Flo can answer your basic account questions and can provide responses via text message too.

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